FAQ

  • What is Refrigerated Structures of New England’s service area?
    We install and repair walk-in coolers and freezers in all six New England states and New York. However, on occasion, we have installed our structures down the Eastern Seaboard and throughout the Mid-West.
  • Can I install an RSNE replacement door?
    While we prefer to install our own doors, yes, we will build and sell our doors to experienced customers for their direct pick-up and DIY installation.
  • Do you build coolers and freezers with glass reach-in doors?
    Yes, we routinely build and install coolers and freezers for convenience stores, grocery stores, and liquor stores that include glass doors from all major manufacturers.
  • Do you repair refrigeration equipment?
    No, Refrigerated Structures of New England specializes in “the structure” only. We are experts in the floors, doors, walls and ceilings of walk-in coolers and freezers. We leave the installation and repair of refrigeration systems (evaporators, condensers, controls, etc.) to the refrigeration experts. We will, however, often team up with those companies for projects and will provide our recommendations regarding the best of the best.
  • What sets Refrigerated Structures of New England apart from your competition?
    There are a lot of folks out there who say they know how to manufacture and install custom walk-in coolers and freezers. Many of those same folks will provide you with a low bid, use inferior materials, then sub out the installation to an inexperienced crew, and finally charge an exorbitant extra “repair” cost when the leaky inefficient box begins to exhibit failures. At RSNE, we meet you at your site, listen to your concerns/issues, then generate a budgetary proposal for your review. Once accepted, we fabricate all of our products and components in our Lakeville, MA facility, using best in class materials. We then coordinate a convenient installation schedule with you and install your project with our full-time experienced technicians. With RSNE, there are no middlemen, distributors, or third-party installers. Our singular goal is your complete satisfaction.
  • Do you install insulated replacement doors?
    Yes, we will build and install insulated swing or sliding doors of any size for any walk-in. Prior to fabrication, one of our qualified technicians will make a site visit to take exact measurements, ensuring that our door fits and functions perfectly in your walk-in.
  • What form of insulation do you use for your coolers and freezers?
    RSNE uses a pre-engineered Insulated Metal Panel (IMP) system. In most applications, the insulating core is 4″ polyisocyanurate foam, clad by 26-gauge, embossed Galvalume. The R-value for our panels is 7.2-8.0 per inch. For more extreme applications, 5″ and 6″ panel widths are available, as well as multiple metal skins, thicknesses, and colors. There is no wood or mechanical cam-locks in our IMP system.
  • Do you repair insulated floors?
    Yes, RSNE will evaluate your floor and provide a quote for either repair or replacement depending on the safety and integrity of the current surface.
  • Do you sell replacement shelving for glass doors?
    On a case by case basis, we can help you find and procure additional shelving for your glass doors.
  • I think my walk-in needs help. Can you recommend whether I need repairs or a full replacement?
    Yes, we will come to your location and make a full evaluation of your current structure at no cost to you. Often, we can quote a long-term repair that will save you the cost of a new structure. However, if a full replacement is deemed necessary, we will explain why and provide you an itemized quote. At RSNE, we build long term relationships by providing value to our customers.